Support Center
Download software updates, activate or manage licenses, start a remote session with our engineers, or open a support ticket. You can find answers to frequently asked questions and detailed instructions in our knowledge base.

Customer Support
Support phone: +49 711 933077-77
Support email: support@edevis.com
*For questions that do not concern our products in active service, please use our contact form here.

FAQ
Our frequently asked questions — answered quickly and easily.
Do I need an account to receive support?
To download software you must have an account. Remote support, RMA requests and offline license activation are also possible without an account.
find out moreHow can I submit a support request?
Click on 'Support - Requests' and describe your concern. Our technical team will get back to you promptly – often on the same working day.
find out moreIs there help for license activation?
Yes – in our license portal you can manage and activate licenses. If you encounter problems we are happy to support you by email or remote access.
find out moreWhat is an RMA and when do I need it?
If you wish to return a device for repair or inspection, you need an RMA number. You will receive this after requesting it via our return form. Please do not send anything without prior agreement.
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